Once our agreement and direct debit authorisation have been signed, our onboarding team will be in touch to kick off our onboarding process. This typically takes between 2 and 6 weeks depending on the size and complexity of the organisation.
When possible, write down any information about error messages and take a screenshot of your issue. Often, it helps to restart the application or the computer to see if this resolves the issue.
Our Service Desk has some great tools to make helping your users easy! Our Engineers will talk your users through typical problems over the phone as well as remotely access your computers and devices to troubleshoot problems quickly and easily.
Our engineering team are pretty good, but on the odd occasion, we too may need to ask for help. That’s why MrTechExpert has partnered with many of the world’s leading software vendors and maintains paid, commercial support agreements that enable us to escalate the tricky issues that we can’t fix. From your point of view, this means that your IT issues will be fixed, or a workaround will be provided 100% of the time.
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service for your unique business, so you only pay for what you need. MrTechExpert serves as your “one-stop shop” for all your managed IT service needs. And we do it all for one fixed monthly price!
We provide a guaranteed response time between the hours of 8:00 AM to 8:00 PM, 7 days a week, however, our phone lines are open 24/7 to assist outside our standard hours.
We pride ourselves on being “ecosystem agnostic”; whether you use Google Cloud, Microsoft Azure, Amazon AWS, or Microsoft 365 including Office 365, Windows, Linux or Mac Operating Systems, Android, or iOS, we will support your team. Need to install a new server onsite or host on the cloud (Amazon AWS, Microsoft Azure, or Google Cloud) We will support you. Need to transition from on-Prem ecosystem to another? We’ll be there for you as well.
Small changes and service requests are included in the unlimited subscription, however larger changes like upgrading software or operating systems would be charged in addition to the monthly package. Please contact us to discuss.
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