Mrtechexpert is committed to safeguarding and preserving the privacy of your data, and every day we help protect our customers most valuable information assets. We hold ourselves to the very highest standards when it comes to protecting personal data we control or process about our customers, people, and partners. The prime purpose of collecting data is to deliver services to our existing customers and provide marketing information to our existing and prospective customers.
This Privacy Notice (‘Notice’) explains the personal information we collect, either directly or indirectly, and how we will use it. Personal Information is any information that can be used to identify an individual, or that we can link to an individual.
The terms ‘we’, ‘us’, or ‘Mrtechexpert’ are each intended as reference to Mrtechexpert.
We collect information that you or your organisation provides to us, such as your name, phone number and email address; for instance, our customer support team may need to contact you by phone to troubleshoot an issue which we cannot resolve using our management tools.
We automatically collect information about you, such as information collected by cookies and similar technologies when you use, access or interact with us via our websites or services. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our website.
We may receive information about you from other sources, including third parties, such as marketing partners and vendor partners for whom we offer value-added services. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Notice and we also apply any additional restrictions imposed by the source of data.
Mrtechexpert does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will delete the child’s personal information from our records.
Mrtechexpert uses the data we collect to provide you with the products and services we offer, and to communicate with you about your account, systems, security and other types of updates.
We use data to provide, operate, support and improve the products and services we offer to ensure our customers’ needs are met. This processing is necessary to meet our commitments to you and is governed by the terms in the relevant agreement or statement of work.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our products and services, such as analysing service ticket data to our customer service, reviewing call log performance data, and website clicks to improve the relevance of content. This processing is necessary to serve our legitimate interest.
We use data to protect the security and integrity of our products and services, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
Any information provided by candidates will only be used in our hiring evaluation process, however information may be retained for up to a further 12 months for quality review purposes. We will remove this data before 12 months upon request.
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new products or services, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant advertising to you.
Mrtechexpert does not and will not sell personal information about our customers. We only disclose your data as described in this Privacy Notice. We may share information with the following types of third parties:
Mrtechexpert uses a variety of third-party vendors to carry out services like website management and hosting, application hosting, purchasing and shipping, payment processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a product or service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Privacy Notice. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Mrtechexpert and in accordance with this Privacy Notice. It is our legitimate interest to process your personal data for these purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis. Please note, our products and services include links to products or applications of third parties whose privacy practices may differ from Mrtechexpert. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission).
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission).
There are different legal bases that we rely on to use your personal information, namely:
The use of your personal information may be necessary to perform the agreement you have with us. For example, our services require us to receive information about your staff, and to contact them to provide support.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our products and services, and to send you notifications about service updates or information about our products and services, or to use your personal information for administrative, fraud detection or legal purposes.
Mrtechexpert is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no service is completely secure, Mrtechexpert takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party vendors provide adequate security measures. Additionally, your data is protected with encryption during transition over the Internet.
While no service is completely secure, Mrtechexpert takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party vendors provide adequate security measures. Additionally, your data is protected with encryption during transition over the Internet.
Unless subject to an additional agreement, personal data collected by Mrtechexpert may be stored and processed in your region, or in any other country where Mrtechexpert or its affiliates, subsidiaries or service providers are located or maintain facilities. Mrtechexpert has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
Mrtechexpert will retain your personal information for as long as we deem it necessary to provide services to you, to comply with applicable laws
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. Microsoft apps use additional identifiers, such as the advertising ID in Windows described in the Advertising ID section of this privacy statement, for similar purposes.
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit can use cookies and to withdraw your consent by clearing or blocking cookies.
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit can use cookies and to withdraw your consent by clearing or blocking cookies.
We use Hotjar to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Mrtechexpert may modify or update this Privacy Notice when necessary, to reflect customer feedback and changes in our products and services. Please review it regularly.